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SHIPPING METHODS AND DELIVERY TIMES

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time (the time between when you place an order and when we ship it) and the shipping time (the time between when your order has been shipped and delivered to you).

 

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. All orders normally processed within 48 hours unless specified (weekends, pre-orders or limited edition items and boxes may take longer). 

Shipping time: 

The time for your item(s) to travel from our warehouse to your destination. It varies according to your location and the shipping method. 

Note: Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. Shipping time may take longer than expected date due to invalid address and contacts, customs clearance procedures or other causes such as natural disasters, bad weather, war, and any other event beyond our direct control. The estimated delivery time may also vary according to your location and the origin of your order.

Shipping methods:

United States

Express Delivery:  3-5 business days.

Standard Delivery: 5-8 business days.

Canada

Express Delivery:  7-14 business days.

Standard Delivery:  8-16 business days.

 

United Kingdom / Germany / France / Italy / Spain

Standard Delivery:  15-20 business days.

We try to process orders quickly. If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it's too late for us to make a change. However, you may consider this order for USPS shipments!

Tracking:

All packages have specific tracking information and can be tracked through “Track Order” section on Scentalk website.

If you require any further information or assistance, please do not hesitate to contact us at support@scentalk.net